Remote Support and Monitoring
Our MyITSupport Helpdesk is based on advanced web-technology using Kaseya and integrated systems to provide managed solutions to our clients. Our managed services include the proactive monitoring of the health and performance of client systems to enable quick response of our Engineers if necessary.
Our remote monitoring software is installed on all your workstations and your servers. The detection of any unnatural condition will trigger a notification be sent to our Network Operations Center (NOC). The NOC generates a ticket using this information and notifies our MyITSupport Helpdesk to investigate the warning.
Our MyITSupport remote login tool allows us access to any managed PC using an access policy, so our Engineers are able to virtually see what is on your employee’s screen when they have a problem or support request. This tool also allows our support engineers to navigate around, inside the operating system (OS), and quickly fix potentially critical issues