Remote Support

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Product Details

Our MyITSupport Helpdesk is based on advanced web-technology using Kaseya and integrated systems to provide managed solutions to our clients. Our managed services include the proactive monitoring of the health and performance of client systems to enable quick response of our Engineers if necessary.

Our remote monitoring software is installed on all your workstations and your servers. The detection of any unnatural condition will trigger a notification be sent to our Network Operations Center (NOC). The NOC generates a ticket using this information and notifies our MyITSupport Helpdesk to investigate the warning.

Our MyITSupport remote login tool allows us access to any managed PC using an access policy, so our Engineers are able to virtually see what is on your employees screen when they have a problem or support request. This tool also allows our support engineers to navigate around, inside the operating system (OS), and quickly fix potentially critical issues.

  • Remote Support & Monitoring Services
  • Proactive Network Monitoring
  • Windows Update Deployment
  • Hardware/Asset Tracking
  • Software License Tracking
  • Security Anti-Virus Update Monitoring
  • Event Ticketing & Resolution Tracking
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Client Testimonials

Impressive sales process, well done 😊

Happy customer

Pieter Van Buuren

Ek wil net graag onder jou aandag bring van die uitstekended diens van Steiner Oberholzer. My laptop het gister sy kop verloor en nadat ek dit gerapporteer het het hy my gehelp om die fout op te spoor en te herstel tot gisteraand laatnag. Dis uitstekended diens.

Please be advised that ticket #69-01192022# (Windows unresponsive) was closed by Steiner Oberholzer .

Baie dankie

Coen Scheepers

Hi Herman, just to thank you and especially Steiner Oberholzer for the exceptional service I experienced late yesterday after my laptop went ballistic. He once again went out of his way to assist and fix it. No time or effort was too big for him even though this process went on way beyond normal office hours till late.

So good to have your team on our side

Coen Scheepers

Good evening Jaco,

Please may I respectfully request you extend my distinct appreciation to all in the NetCad office for the service, efficiency and hospitality extended to me on my recent visits? I assure it is indeed refreshing to be on the receiving of such professionalism!!

Kind regards,

Stuart Dixon