On-Site / Field Support (SLA)

In stock
Product Details

For many of our clients, having offices in various remote areas of South Africa is necessary. With our MyITSupport System and support services, we not only provide remote IT support for your workstations, servers, and network, we can also provide emergency onsite IT support when needed. Finding, recruiting and training technical field service personnel can be a costly and a time-consuming task – especially when your onsite call volume is inconsistent. Our breadth of technical expertise and geographical reach will help your business be more effective and respond faster to common IT challenges without the need to add additional staff and overhead.

Examples of field support tasks include:

  • Fault Diagnosis
  • Installation / Setup Hardware & Software
  • Provision Loan Equipment
  • Proactive Maintenance
  • Break Fix
  • Assist Office Moves
  • Project Work
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Client Testimonials

Impressive sales process, well done 😊

Happy customer

Pieter Van Buuren

Ek wil net graag onder jou aandag bring van die uitstekended diens van Steiner Oberholzer. My laptop het gister sy kop verloor en nadat ek dit gerapporteer het het hy my gehelp om die fout op te spoor en te herstel tot gisteraand laatnag. Dis uitstekended diens.

Please be advised that ticket #69-01192022# (Windows unresponsive) was closed by Steiner Oberholzer .

Baie dankie

Coen Scheepers

Hi Herman, just to thank you and especially Steiner Oberholzer for the exceptional service I experienced late yesterday after my laptop went ballistic. He once again went out of his way to assist and fix it. No time or effort was too big for him even though this process went on way beyond normal office hours till late.

So good to have your team on our side

Coen Scheepers

Good evening Jaco,

Please may I respectfully request you extend my distinct appreciation to all in the NetCad office for the service, efficiency and hospitality extended to me on my recent visits? I assure it is indeed refreshing to be on the receiving of such professionalism!!

Kind regards,

Stuart Dixon