Unlimited Remote Support (Per User) - Monthly Rate

In stock
Product Details
  • All support requests must get logged with our MyITSupport helpdesk through the ticketing system, email to support@myitsupport.co.za or telephonically on 087-551 2818
  • The Remote Support option will be the first line of support structure for any crisis, problem or urgent task assigned to NetCad Group (PTY) Ltd. If the Remote Support option is not successful, then only will a technician or Engineer be allocated to visit the site.
  • The guaranteed response time to a service request will be within the parameters specified below namely:
    • An urgent request – This is a request for support to resolve a problem that prevents the continuous operation of the network or computer system and will happen within 4 hours of the call being logged and,
    • A non-urgent service request relates to problems or issues, which require attention, but which do not prevent continuous operation of the network or system – This will occur within 24 hours on-site or at the next maintenance appointment.
    • See below Support Levels for more information.
  • The monthly fee will get reviewed on an annually basis.
  • The monthly fee is payable one month in advanced.
  • Any additional support will be invoiced at month-end and payment will be expected on or before the 15th of the following month.
  • Any hardware or software is payable on a C.O.D basis.
  • We offer a debit order facility and would strongly advise to use it for all recurring monthly fees.
  • Amounts outstanding for longer than 30 days will be charged interest at current rates.
  • NetCad Group (PTY) LTD has the right to list non payers at ITC.
  • This contract can only be terminated upon one-month written notice by any of the parties.
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Client Testimonials

Impressive sales process, well done 😊

Happy customer

Pieter Van Buuren

Ek wil net graag onder jou aandag bring van die uitstekended diens van Steiner Oberholzer. My laptop het gister sy kop verloor en nadat ek dit gerapporteer het het hy my gehelp om die fout op te spoor en te herstel tot gisteraand laatnag. Dis uitstekended diens.

Please be advised that ticket #69-01192022# (Windows unresponsive) was closed by Steiner Oberholzer .

Baie dankie

Coen Scheepers

Hi Herman, just to thank you and especially Steiner Oberholzer for the exceptional service I experienced late yesterday after my laptop went ballistic. He once again went out of his way to assist and fix it. No time or effort was too big for him even though this process went on way beyond normal office hours till late.

So good to have your team on our side

Coen Scheepers

Good evening Jaco,

Please may I respectfully request you extend my distinct appreciation to all in the NetCad office for the service, efficiency and hospitality extended to me on my recent visits? I assure it is indeed refreshing to be on the receiving of such professionalism!!

Kind regards,

Stuart Dixon